Respectful, reliable home support for older Australians
Helping Hands Domestics provides gentle, consistent domestic assistance for My Aged Care clients across Newcastle and surrounding suburbs. Our focus is dignity, safety, and familiar routine, delivered by trusted local professionals who care about every detail.
We help older Australians remain comfortable, safe, and supported at home through warm, reliable domestic assistance. Each service is delivered with patience, respect, and a calm presence.
Regular cleaning and tidying to maintain a clean, comfortable home.
Washing, drying, folding, and bed-making with care.
Gentle, slower-paced cleaning for comfort and safety.
Predictable, familiar schedules that help clients feel secure.
Warm, respectful assistance with day-to-day tasks.
Awareness of slip, trip, and clutter hazards throughout your home.
We understand the importance of reliability, communication, and continuity in aged-care support. We work closely with coordinators to ensure smooth service delivery and clear communication.
We work gently, respectfully, and at your pace. Our cleaners follow a familiar routine to create comfort and predictability, while adapting to your needs and preferences.
We aim to support independence, dignity, and wellbeing every visit, every time.
We support clients across Newcastle and the North ward of Lake Macquarie.
If you’re unsure whether we service your area, please contact us. We’re always happy to help.
Check Your AreaWe make referrals simple for case managers, coordinators, and families.
Prefer to chat? Give us a call and we’ll walk through the next steps.
Call 0480 397 617Use our online form for a structured referral with all the details we need.
Refer a ClientClients and families can get in touch directly to discuss support options.
Request a CallHelping Hands Domestics maintains full insurance, worker screening, and WHS procedures. We follow clear policies for safety, access, cancellations, and incident reporting.
A full compliance summary is available upon request.
Yes. Our team arrives with everything needed for a safe, thorough clean. If you have specific preferences (fragrance-free, eco-friendly, or a product you already use at home) just let us know when booking and we’ll work with them.
No. You’re welcome to be home if you prefer, but you don’t need to be. We’ll confirm access arrangements with you or your case manager in advance, follow your instructions carefully, and maintain strict security and privacy standards while we work.
Absolutely. Our cleaners are comfortable working around dogs, cats, and other pets. Let us know about any preferences (such as keeping them in a particular room during the visit) and we’ll adapt to keep everyone comfortable and safe.
No. We provide domestic assistance only, which includes cleaning, laundry, bed-making, light meal prep, and general home upkeep. We don’t provide personal care such as showering, dressing, or medication support. If you need personal care alongside domestic support, we’re happy to point you toward trusted local providers.
